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Frequently Asked Questions

1. Do I have to register as a member before shopping at the website ?
2. How to register as a member ?
3. Registered after members have instant shopping ?
4. Can I change "Personal Account" information as any time ?
5. If forgot the password how to do ?
6. Why am I unable to login ?
7. My profile is protected ?

1. How do I buy the online products ?
2. How do I know complete the shopping process ?
3. Can I cancel or amend the order contents after Checkout ?
4. Prices displayed in US dollars, can I pay by another currencies ?
5. What is the payment method(s) ?
6. Will my order be taxed ?
7. How can I check a record of my transactions ?

1. When will my order to ship out ?
2. How long for transportation times ?
3. How to tracking my order when it has shipped ?
4. Can I use other Express service instead of Speedpost(EMS) ?
5. Can I offer other addresses to ship than my own ?
6. Can I select multiple addresses to ship my order ?
7. Can you deliver to Post Office Box addresses ?
8. What can I do if my order has not been delivered ?
9. What should I do if I have a missing product from my order ?

Return and Exchanges
1. What can I do if an products arrives damaged ?
2. Can I return the products if that's not my wanted ?
3. How can I get back the goods refund ?
4. Do I need to pay any handle fee for refund requirement ?
5. Where is returning address ? 
6. How to arrange the return shipments by express service ?
1. Products Guide